Refund & Return Policy – Aurelian Row

At Aurelian Row, every product is carefully checked and packed before dispatch. Please read our refund and return policy before placing your order.

No Refund Policy

All purchases made on Aurelian Row are considered final. We do not offer refunds for the following reasons:

• Change of mind after placing the order

• Customer does not like the product after delivery

• Slight colour difference due to lighting, camera, or screen settings

• Wrong size or wrong product selected by the customer

• Sale, discounted, clearance, or offer products

• Products that are used, washed, altered, damaged, or without original packaging

Exchange / Replacement Policy

Exchange or replacement is available only if:

• You received a damaged product

• You received a wrong product

• You received a defective product

To request an exchange or replacement, please contact us within 24 hours of delivery with:

• Order ID

• Clear photos of the product

• Packaging photos

• Unboxing video, if available

The product must be unused, unwashed, and in its original condition with all tags and packaging.

Return Approval

All return, exchange, or replacement requests are subject to verification by the Aurelian Row team. Once approved, we will guide you with the next steps.

Refund in Special Cases

Refunds are only provided in rare cases where replacement is not possible for a verified damaged, defective, or wrong product.

If approved, the refund will be processed to the original payment method within 7–10 business days.

Shipping Charges

Shipping charges, COD charges, and payment gateway charges are non-refundable.

Order Cancellation

Orders can be cancelled only before dispatch. Once the order is shipped, cancellation is not possible.

Contact Us

For any return, exchange, or refund request, please contact us:

Email: aurelianrow@gmail.com
Website: www.aurelianrow.com

Aurelian Row reserves the right to reject any return, exchange, or refund request if the product does not meet the above conditions.